Frequently Asked Questions (FAQs) Got questions? We’ve got answers! Here’s everything you need to know about our products, services, and policies. If you don’t find what you’re looking for, feel free to contact us at support@donisco.com.
General Questions
Are your products genuine? Yes! We are an authorized reseller of genuine software and Microsoft products. All our licenses are 100% authentic and verified.
What products do you sell? We specialize in Microsoft Office (Office 365, 2021, 2022, 2023, 2024), Windows Operating Systems (Windows 10, Windows 11), Antivirus Software (Norton, McAfee, Kaspersky, etc.), and other productivity tools.
Do you sell physical products? No. We specialize in digital software licenses and Microsoft product keys, which are delivered instantly via email.
Are you an authorized reseller? Yes, we are an authorized reseller of genuine software and Microsoft products.
Purchasing & Payment
What payment methods do you accept? We accept credit/debit cards, PayPal, and other major payment methods.
Is my payment information secure? Yes. We use industry-standard encryption and secure payment gateways to protect your information.
Do you offer discounts or promotions? Yes! We regularly run promotions and discounts. Subscribe to our newsletter or check our website for the latest offers.
Delivery & Activation
How do I receive my product? All license keys are delivered instantly via email after your payment is confirmed.
What if I don’t receive my key? If you don’t receive your key within 24 hours, check your spam/junk folder. If the issue persists, contact us at support@donisco.com.
How do I activate my product? After receiving your license key, follow the activation instructions provided in your email or visit our Customer Guide for step-by-step instructions.
Can I use the same key on multiple devices? No. Each license key is valid for one device only. If you need licenses for multiple devices, please purchase additional keys.
Refunds & Returns
Can I get a refund? Refunds are issued only in cases of non-delivery or invalid/non-functional keys. No refunds are given for change of mind or incorrect purchases. For details, refer to our Refund and Returns Policy.
What if my key doesn’t work? If your license key is invalid or doesn’t work, contact us immediately at support@donisco.com with your order number and proof of issue. We’ll provide a replacement or issue a refund.
Support & Assistance
Do you offer support after purchase? Yes! We provide lifetime support for all our products. Contact us at support@donisco.com for assistance with installation, activation, or any issues.
How do I contact you? You can reach us at support@donisco.com for any questions, concerns, or support requests.
Technical Questions
What if my software is not compatible with my device? We recommend checking the system requirements before purchasing. If you encounter compatibility issues, contact us for assistance.
Can I upgrade my software after purchase? Yes, you can upgrade your software by purchasing a new license key or following the upgrade instructions provided by the software vendor.
Do you provide updates for the software? Yes, all genuine software includes access to updates and patches from the official vendor.
Reseller & Partnership
What are the benefits of becoming a reseller? As a reseller, you’ll enjoy exclusive discounts, dedicated support, and access to our wide range of products.
Can I become a reseller or partner? Yes! We offer reseller programs for businesses and individuals. Contact us at partners@donisco.com for more details.
